Refund policy

Return, Refund & Replacement Policy

Every Pragya order is checked and packed by hand before it leaves us. Here is exactly what happens if something isn't right.

1. Stationery is non-refundable

  • Notebooks, diaries, registers, journals, planners and other stationery products cannot be returned or refunded once delivered.
  • This is because paper products cannot be resold once they leave our hands.

2. Lifestyle and Desk Essentials are refundable

  • Products in our Lifestyle and Desk Essentials categories can be returned for a refund.
  • Raise the request within 7 days of delivery.
  • The product must be unused, undamaged and in its original packaging with all tags and accessories.

3. Damaged in transit or a delivery problem: free replacement

  • If your order arrives damaged, or a logistics problem affects it, we send a complete replacement at no cost to you.
  • Every replacement comes with our apology and a free gift.
  • This applies to every product, including stationery.

4. Cancellations

  • You can cancel an order before it is dispatched by emailing info@pragyaonline.com with your order ID. Orders usually ship within 12 hours, so write to us quickly.
  • Once an order has been dispatched, it cannot be cancelled.

5. How to raise a request

  • Email info@pragyaonline.com within 24 hours of delivery for damage claims (7 days for Lifestyle and Desk Essentials refunds).
  • Include your order ID, a short description of the issue, clear photos of the product and outer packaging, the shipping label, and the unboxing video.
  • Our team verifies every request and replies with next steps.

6. Customised and personalised products

  • Customised or made-to-order products cannot be returned or refunded.
  • If they arrive damaged, the free replacement in point 3 still applies.

7. Refund timelines

  • Approved refunds go back to your original payment method.
  • They usually reflect within 5 to 7 working days, depending on your bank or payment provider.

8. Cases we cannot accept

  • Minor colour or design differences due to screen settings.
  • Damage caused after delivery or by misuse.
  • Used or tampered products (for refunds).
  • Requests raised after the time limits above.

9. Refused deliveries and partial COD

  • If delivery is refused without a valid reason, the order is marked as refused by customer and cash on delivery may be restricted on future orders.
  • Where a partial advance was paid to confirm a COD order, that advance is non-refundable.

10. Policy updates

Pragya reserves the right to verify, approve or decline requests and to update this policy. Misuse or fraudulent claims will not be accepted.

Need help? Email info@pragyaonline.com